Changing or cancelling your order

If you need to change or cancel your order, we’ll do our best to help. Here's what you need to do.

I want to change my order

If we haven’t started processing your order, we can update your PDF or other details. Contact us with your order number as soon as possible.

I want to cancel my order

If your order has not been processed, you can log in to your account and cancel your order. Some orders begin production right away, so cancellations aren’t always possible – but contact us and we’ll see what we can do.

Can I cancel and get a refund?

If it's possible to cancel your order, you'll receive a full refund.

How long does it take to get a refund?

Refunds are usually processed within a few working days. Depending on your payment method, it may take a bit longer to appear in your account.

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