Customs and taxes
Here’s what to expect with customs and taxes when ordering to the US, EU and beyond.
US deliveries:
Will I need to pay customs charges when ordering to the US?
No – from April 2025, all US orders are sent Delivery Duty Paid (DDP). We cover all duties and taxes upfront, so you don’t need to pay anything extra when your order arrives.
Do I need to do anything for customs clearance?
In some cases, DHL may contact you for information to complete customs clearance, especially if your order is valued over $800. You might be asked to confirm your US tax status. To avoid delays, please double-check your email and phone number when placing your order.
What should I do if my order is held up in customs?
Reply to any requests from DHL as soon as possible and keep an eye on your tracking for updates. Customs clearance is outside our control, but we’re here to help if you have any concerns.
Who can I contact if I need help?
You can contact us – we’ll be happy to help. You can also contact DHL USA directly, quoting your tracking number.
European deliveries:
Will I need to pay customs charges if I live in the EU?
Yes – all EU deliveries incur import fees. These include:
- VAT at your local rate
- A customs clearance fee (from €20, depending on order value)
The fees are collected by DHL before your order is delivered.
Please check the regulations in your country to see how your order will be affected. If you have any questions, please contact us and we'll be happy to help.
What if my country is not in the EU?
Orders sent to other countries in Europe (outside the EU) may also be subject to tax and customs charges. Please check the import regulations in your country before ordering.
Do I need to do anything for customs clearance?
In some cases, DHL may get in touch to request extra information. You could be asked to confirm your tax status. Make sure your contact details are accurate at checkout to avoid delays.
What should I do if my order is held up in customs?
Send any requested info to DHL as soon as possible and monitor your tracking for updates. Customs clearance is outside our control, but we’re here to help if you have any concerns.
Who can I contact if I need help?
You can contact us – we’re happy to help. You may also contact DHL directly, quoting your tracking number.